Need help or advice with an online purchase?
Are you looking for information about our products or services?
Most of our customers find the answer they’re looking for in our Frequently Asked Questions. If you don’t find what you need, we invite you to contact us through any of our support channels: chat, WhatsApp, email or phone.
For a quick response, please contact our team at:
+351 212 337 600
Outside our customer service hours, you can send us an email using the "Email" button.
We’re happy to help you with any questions you may have.
Learn How to Purchase
ORDERS
Simply browse our website, choose the product(s), add them to your basket, proceed to checkout, fill in your delivery and payment details. You will then receive a confirmation email with a summary of your order.
Yes, you can change or cancel your order, but only within a limited period.If the order has not yet been processed or shipped, we can make changes to the items, address or delivery method, or proceed with the cancellation.If the order is already being prepared or in transit, it may not be possible to make changes. In such cases, you can wait for delivery and exercise your right of return under the terms of the law.To request a change or cancellation, please contact us as soon as possible at:
📞 +351 212 337 600
📞 +351 212 337 600
After completing your purchase, you will automatically receive a confirmation email. If you do not receive it, please check your spam folder or contact us.
It depends on the logistics route. Whenever possible, we try to adjust delivery to the customer's availability.
Yes, we offer the option of in-store collection. This option appears during checkout.
Customise Your Article
PRODUCTS AND CUSTOMISATION
Some items can be customised in terms of size, colour or materials. If available, this option will be indicated on the product page.
Yes, several items offer multiple finish options. See the product variations or contact us for special options.
Yes, but some models or colours may vary depending on each store's stock.
It depends on the item. Some arrive assembled, others in boxes for later assembly. This information is provided on the product page.
We strive to present accurate images, but slight colour variations may occur due to lighting or the user's screen.
You can consult the technical data sheet on the product page or contact us directly.
Schedule Your Delivery
DELIVERIES AND ASSEMBLY
Assembly is available as an additional service. This information is provided on the product page.
We deliver to mainland Portugal. For deliveries to the islands, you can request a separate quote.
We deliver to mainland Portugal. For deliveries to the islands, you can request a separate quote.
Yes, our team delivers to the interior of the property, including floors, provided that accessibility conditions allow it.
Once your order is ready for dispatch, our team will contact you to schedule the approximate day and time.
A new delivery date will be rescheduled. There may be additional costs if the delivery was unsuccessful.
Yes, collection is available as an additional service. This information is displayed on the product page.
Simple, Fast and Secure
PAYMENTS AND BILLING
We accept various methods such as credit/debit card, MB WAY, ATM, Klarna (3x), and Cetelem financing.
Yes. We offer installment payments through Klarna or financing through Cetelem. To apply for Cetelem financing, you must complete the form for review and approval. Click here to access the form.
Yes. The entire process is encrypted and carried out through certified partners.
In the online store, as soon as you complete your purchase, a pro forma invoice is automatically generated and sent by email.The official invoice is delivered by hand when the purchased item is delivered.
If the invoice has not yet been issued, you can add your tax ID number in your personal area. Once issued, it cannot be changed.
Sugerimos que tente novamente ou experimente outro método de pagamento. We suggest you try again or try another payment method. If the problem persists, contact your bank or our team. Click here.
Peace of Mind with Every Purchase
RETURNS AND WARRANTIES
AFor online purchases, you have 14 days after receiving the item to exercise your right of return.
The product must be new, without signs of use, and in its original packaging.
Yes, except in cases where the item arrived damaged or defective.
Refunds are made within 14 days of receipt and verification of the returned item.
All items have a 2-year warranty, in accordance with current legislation.
You should contact us immediately, preferably on the day of delivery, sending photographs of the defect so that we can speed up the replacement or solution.